Boston Market Returns, Refunds & Satisfaction Policy

  • Our Commitment:

    At Boston Market, we are committed to providing our customers with exceptional food and service. Your satisfaction is our priority.

  • Order Issues:

    If you find that your order is not as per your expectations (incorrect, missing items, or not meeting quality standards), please contact us immediately (within the same business day that you receive your order). We will strive to resolve the issue promptly at the store where you received your order.

  • Incorrect items/ Missing Orders items/Quality Concerns:

    If you have any of the above-mentioned issues, please inform us immediately. We will either:

    • Replace the item at no additional cost.
    • Offer a refund for the specific item.
    • Offer a gift card or voucher for the specific cost of the item for a future purchase.
  • Dine-In Returns:

    For dine-in customers, if you are unsatisfied with your meal, please inform our staff immediately. We will do our best to rectify the issue, which may include:

    • Preparing a new dish.
    • Offering an alternative menu item.
    • Providing a discount or gift card/voucher for a future purchase.
  • Takeout & Delivery Returns:

    For takeout and delivery orders, we request that you report any issues as soon as possible. Given the nature of our products, we are unable to accept physical returns of food items. However, we will address your concerns as per the guidelines above.

  • Catering Orders Cancellation Policy:

    In order to provide an optimal experience for our catering customers, Boston Market recognizes that details surrounding your event may undergo changes, and we are committed to accommodating any adjustments to your order. Cancellations for orders totaling less than $1000 (excluding taxes and any delivery or additional fees) can be made until 48 Hours before the scheduled catering event.

    For orders exceeding $1000 (excluding taxes and any delivery or additional fees), cancellations must be made no less than 72 hours before the scheduled catering event. Cancellations within the 72-hour window will incur a 20% fee, calculated based on the quoted price for the catering event. Boston Market reserves the right to charge this fee to your credit card. Additionally, for all orders, regardless of amount, Boston Market and its affiliates may charge up to 50% of the order amount if the cancellation occurs after 5 pm the day before the event and up to 100% if the cancellation is on the same day as the event. By placing an order, you acknowledge and agree to these cancellation provisions.

  • Heat and Serve Orders Cancellation Policy:

    To ensure our customers have a seamless experience and streamline the pickup process, Boston Market and its affiliates collect credit card information at the time of order placement. However, the actual charge will only occur on the morning of the scheduled pickup. The charge will be processed at the restaurant on the morning of the designated pickup date. If you need to modify your payment method, such changes must be made before midnight on the night preceding the scheduled pickup.

    Cancellation of an order must be completed 24 hours before the scheduled pickup date to avoid any charges to your credit card. If the cancellation is made within this 24-hour window or if the order is not canceled, the card on file will be charged in full. Please note that if you fail to pick up your order, a refund will not be issued.

    It's important to be aware that Heat and Serve items are provided cold and require heating before consumption. Please allocate sufficient time for cooking before your event. On the designated pickup date, we kindly request you arrive at the restaurant within the time slot you selected during the reservation. Given the high demand during this busy time of the year, please anticipate a potential wait upon your arrival at the restaurant.

  • Refunds :

    You might qualify for a refund, determined solely by Boston Market and its affiliates or their agents, contingent upon the unique circumstances associated with each request. Any refunds will be executed through the Payment Method utilized for the initial order placement. Kindly anticipate a minimum of 22- 25 working days for the refund to undergo processing. Refund processing times may differ based on the terms and conditions established by the issuer of your Payment Method.

  • Payment Authorization:

    By associating a Payment Method with your user account, you grant authorization to Boston Market and its affiliates to debit your linked Payment Method as required for the completion of payments to Boston Market and its affiliates, covering the purchase or transaction, inclusive of the total transaction amount minus any redeemed credits associated with your purchase. If such a charge is declined or unsuccessful, Boston Market and its affiliates may attempt to charge your Payment Method again at a later time without prior notice. Should you be eligible for a reversal, refund, chargeback, or any other adjustment linked to a purchase made through your user account, you consent to Boston Market and its affiliates crediting your Payment Method to process that transaction.

    You affirm and guarantee that (i) the Payment Method provided to us is accurate, valid, and complete, (ii) you have proper authorization to use said Payment Method for the purchase, (iii) charges incurred by you will be honored by the financial institution supporting the Payment Method, and (iv) you will settle charges incurred by you at the prices posted, encompassing delivery and handling charges, along with any applicable taxes, regardless of the amount initially quoted on the Services during your order.

    All purchases, orders, and charges authorized through the Services are subject to the terms and conditions established by the issuers of your Payment Method and the Payment Processor. It is your responsibility to adhere to those terms and conditions, as well as to settle all charges and associated fees imposed by such entities in accordance with those terms and conditions.

    While there is no specific limit on the frequency of transactions permissible through your user account, Boston Market and its affiliates retain the right to, at Boston Market’s sole discretion and without prior notice, impose limits on the number of transaction(s) you may undertake, for any reason or without specifying a reason.

  • Feedback & Contact Us:

    Your feedback is valuable to us. Please do not hesitate to reach out with any comments or suggestions from our website “Get Support” page.

Boston Market Messaging Terms & Conditions

You agree to receive recurring automated marketing and informational text (e.g., SMS and MMS) messages from Boston Market Corporation (“BostonMarket”), including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency will vary. Boston Market reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Boston Market, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages. You also agree to our Boston Market Terms of Use and Boston Market Privacy Policy.

  • Cancellation

    Text the keyword STOP to 67794 to cancel. After texting STOP to 67794 you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Boston Market and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Boston Market through any other programs you have joined until you separately unsubscribe from those programs.

  • Mobile Phone Number Change

    In the event that you change or deactivate your mobile phone number, you agree to notify Boston Market by sending an email to [email protected].

  • Problems?

    If you are experiencing any problems, please send an email to [email protected] and provide details about your problem or your request for support.

  • Contact

    This message program is a service of Boston Market, located at 14103 Denver West Parkway, Golden, Colorado 80401.

  • Dispute Resolution

    • General. In the interest of resolving disputes between you and Boston Market in the most expedient and cost effective manner, you and Boston Market agree that any dispute arising out of or in any way related to these messaging terms and conditions ("Messaging Terms") or your receipt of text messages from Boston Market or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from Boston Market or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND Boston Market ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
    • Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Boston Market to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
    • Arbitrator. Any arbitration between you and Boston Market will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at, by calling the AAA at 1-800-778-7879, or by contacting Boston Market. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
    • Notice; Process. If you or Boston Market intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). Boston Market address for Notice is: 14103 Denver West Parkway, Golden, Colorado 80401, Attn: General Counsel. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and Boston Market will make good faith efforts to resolve the claim directly, but if you and Boston Market do not reach an agreement to do so within 30 days after the Notice is received, you or Boston Market may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Boston Market must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. (e) Fees. If you commence arbitration in accordance with these Messaging Terms, Boston Market will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Boston Market for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and Boston Market agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or Boston Market made within 14 days of the arbitrator's ruling on the merits.
    • No Class Actions. YOU AND Boston Market AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Boston Market agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
    • Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Boston Market makes any future change to this arbitration provision, other than a change to Boston Market address for Notice, you may reject the change by sending us written notice within 30 days of the change to Boston Market address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Boston Market.
    • Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection (f) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.
  • Changes to Messaging Terms

    • We reserve the right to terminate or change our messaging program at any time. We also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.